Spam Smacker Support:

Support for Spam Smacker is provided through email only. If you have a question or problem, please look at the FAQs first. If the error or problem is not listed, please send an email to the address listed below.

The Spam Smacker engine has recently been upgraded to provide better performance and reliability. You should first apply this patch before you contact our support representatives.

Download the 1.1 Engine update

Download the 1.1 Admin Page update

Latest TechNotes:

Installing Spam Smacker on a Windows 2003 Server

Spam Smacker 1.1 is compatible with Windows 2000 and Windows 2003 servers. However, because of the tighter security restrictions in Windows 2003 server, you will need to make the following changes on the server in order to Spam Smacker to function correctly:

1. Create a new Domain User called SpamSmacker (or whatever you like).
2. Go to Administrative tools->Component Services->Component Services->Computers->My Computer->DCOM Config->SSFilt.clsFiles->Right Click Properties->Identity->Select This User and put the username as mydomain\SpamSmacker and password as SpamSmacker's password. Confirm password. Hit Apply and OK.
3. Using File Explorer, navigate to "C:\Program Files\SpamSmacker" and give Full Control permissions to the SpamSmacker account.
4. Using regedt32, navigate to the "HKLM\Software\ProExchange" key and give Full Control permission to the SpamSmacker account.

These steps will allow the SpamSmacker Engine to run under the specificed account.

Upgrading Spam Smacker 1.0 to 1.1

You can download the specific engine and web file updates or you can use the setup routine in 1.1 to apply the updates.

1. Run the existing "Spam Smacker Setup and Configuration" and select Stop Spam Filter.
2. Close "Spam Smacker Setup and Configuration".
3. Go To Add/Remove Programs and uninstall SPAM Smacker
4. Run SSInstall1.1.exe and proceed through each step. If you were using an access database, and wish to use the existing database then you select the same folder to install the SPAM Smacker 1.0 was installed in. By default this is C:\Program Files\SPAMSmacker.
5. Once SPAM Smacker 1.1 is installed run "Spam Smacker 1.1 Setup and Configuration" from the Start menu.
6. Select "Setup Registry" and configure the setting in the dialog as you require. If you have an existing pre-populated SPAM Smacker 1.0 Database that you want to use then enter the settings for it here and click "Test Connection" and skip to step 8. Ensure you save your changes then click Close.
7. If you are stating with a new database then select Setup Database and go proceed with the database setup as normal.
8. Select Setup IIS and proceed through the setup steps.
9. Finally select "Start Filter".

You will now be running the 1.1 version of SPAM Smacker.

Email Support: SPAMSmacker@theproexchange.com